FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At Musa Labs™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
Processing Time:
All orders are carefully prepared and quality-checked before shipping.Please allow 2–3 business days for processing.
Shipping Time:
Once shipped, delivery typically takes 8–12 business days, depending on your location.
You'll be notified once your order is on it's way!
We partner with reliable couriers to ensure your order arrives safely and in perfect condition. Quality takes a moment, but it’s worth the wait.
Have further questions? Contact us
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Product Information
Can I use it on all hair types?
Yes. The brush is designed for all hair types — straight, wavy, or curly — and works beautifully on fine, thick, or textured hair. The adjustable temperature (130°C–200°C / 266°F–392°F) lets you customize heat for your unique needs.
Have further questions? Contact us
Can it be used on damp hair?
No — the brush should only be used on dry hair. For best results, make sure your hair is completely dry before styling.
Have further questions? Contact us
How long does it take to heat up?
The brush heats up in 30-60 seconds, so you can style quickly without waiting.
Have further questions? Contact us
Does it come with a warranty?
Yes. Every Musa Labs tool is covered by a 1-year limited warranty against manufacturing defects.
Have further questions? Contact us
How do I care for & clean the brush?
- Unplug and let cool before storing.
- Wipe clean with a soft, dry cloth — never submerge in water.
- Store in a cool, dry place and coil the cord loosely.
- Proper care ensures long-lasting performance and shine.
Have further questions? Contact us
"Beautiful, quality product for anyone looking to elevate their styling routine. I accidentally entered the wrong shipping address, and Musa Labs’ customer support was incredibly understanding they corrected it immediately and made sure everything arrived smoothly. Thank you, Musa Labs!"
Sofia R. Alberta, Canada.